Terms and Conditions


    1. This contract forms an agreement between the client and Lavender Catering and should be returned within 7 days of receipt.
    2. A provisional booking can be held by Lavender Catering for 14 days. The Client is required to return a signed copy of the terms and conditions as well as pay a non-refundable or transferable deposit of £500 in order to confirm the booking. In the event of non-payment of said deposit, Lavender Catering will assume that the Client no longer requires the date and will make it available to others. If your event is less than 12 months away, your payment schedule will be adjusted to incorporate any proportion of payment that would have already been due.
    3. Payment plans:
      • 12 months prior to Event 25% payment on receipt of anticipated revenue
      • 6 months prior to Event 25% payment on receipt of anticipated revenue
      • 3 months prior to Event A further 25% payment of anticipated revenue
      • 1 month prior to Event Balance due of anticipated revenue
    4. Any cancellation or postponement must be confirmed in writing by registered post. Postponements of confirmed bookings will be considered as a cancellation. The cancellation fees will be based on the schedule below. We therefore recommend purchasing insurance against any unforeseen circumstances. The terms are:
      • more than 365 days, Lavender Catering will retain the £500 non-refundable deposit;
      • more than 180 days but less than 365 days prior to event, 25% of the anticipated revenue;
      • less than 180 days before the event, 50% of the anticipated revenue;
      • less than 90 days before the event, 75% of the anticipated revenue;
      • less than 28 days before the event, 100% of the anticipated revenue.
    5. All anticipated revenues are based on pre-booked services reserved by the client and includes, but is not limited to, meals and drinks. If any payments are not settled by the due date or by an agreed alternative date be it made on the day of the event, or prior to it, interest will be charged at 5% per day.
    6. Any amendments to guest numbers and/or arrangements are to be notified to Lavender Catering not less than one month prior to the event. If the numbers are increased, then a higher amount will be charged. There will be no refund or transfer of funds if numbers decrease.
    7. Lavender Catering reserves the right to amend the prices quoted at their discretion due to unforeseen market conditions. If so, the client will be informed. All prices quoted are inclusive of VAT at the prevailing rate.
    8. If Lavender Catering is prevented or hindered from carrying out its obligations hereunder by circumstances beyond its reasonable control including (without prejudice to the generality of the foregoing) government intervention, strikes, labour disputes, accidents, Acts of God, pandemics or epidemics, national or local disasters or war, then Lavender Catering’s liability to the client shall be no greater than the amount paid by the client in respect of the function.
    9. No food or beverages of any kind are permitted to be brought by the client or their guests without written consent of Lavender Catering, and such consent may involve an additional charge.
    10. During events, Lavender Catering accepts no liability for damage or loss to any goods eg wedding present that are brought in. Lavender Catering cannot accept any responsibility for the safe keeping of such items and will not be held responsible for any loss or damage to any articles brought to the event.
    11. The client shall be responsible for any damage caused to Lavender Catering’s crockery, glassware, utensils and equipment therein by the wilful act of default of the client, or guests and shall pay Lavender Catering on demand the amount required to make good or remedy any such damage.
    12. Lavender Catering reserves the right to use any photographs, videos etc in its own promotional publicity without prior permission.
    13. The client agrees to be bound by all reasonable instructions of authorised representatives of Lavender Catering in relation to the conduct of the event and shall further ensure that any guest attending will similarly follow instructions.
    14. In the event of any changes to the above terms and conditions, you will be notified in advance.